Shipping Policy
Order Processing
Orders are generally processed within:
1-3 Business Days
Processing times may increase during:
- Holiday seasons
- Promotional events
- High-order volume periods
Delivery Times
Domestic Shipping
Estimated delivery:
3-7 Business Days
International Shipping
Estimated delivery:
7-21 Business Days
Delivery times are estimates and may vary depending on location and courier operations.
Shipping Charges
Shipping fees are calculated at checkout based on:
- Delivery destination
- Order weight
- Shipping method selected
Order Tracking
Once your order is shipped, tracking information will be sent via email or SMS.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Found Skin is not responsible for delays or losses caused by incorrect addresses.
Delivery Delays
Found Skin is not liable for shipping delays caused by:
- Courier service disruptions
- Weather conditions
- Customs inspections
- Natural disasters
- Other events beyond our control
Lost or Missing Packages
If your package is marked as delivered but cannot be located, please contact the courier first and then reach out to our support team for assistance.