This Exchange Policy governs the conditions under which exchanges are accepted by Found Skin. By making a purchase on our website, you agree to the terms outlined below.

1. Exchange Eligibility

Customers may request an exchange within 7 days from the date of receipt of the product.

To qualify for an exchange, the following conditions must be met:

• The product received is damaged during transit or is incorrect.
• The issue must be reported within 7 days of delivery.
• The product must be unused, unaltered, and in the same condition as delivered.
• The product must be returned in its original packaging.
• A valid proof of purchase or order confirmation must be provided.
• Clear photos or videos showing the damage or incorrect product may be required for verification.

2. No Return & No Refund Policy

We do not accept returns or provide refunds for products once delivered.

All sales are final except in cases where the customer receives a damaged or incorrect product.

3. Exchange Process

Once your exchange request is received and approved:

• We will arrange for the replacement of the product, subject to stock availability.
• If the same product is unavailable, we may offer an alternative product of equal value or store credit at our discretion.

4. Non-Exchangeable Items

The following items are not eligible for exchange:

• Products damaged due to customer misuse, improper handling, or installation.
• Customized or made-to-order products.
• Products without original packaging.
• Products showing signs of use, wear, or alteration.
• Products purchased during clearance sales or special promotional events.

5. Shipping Charges

• We will bear the shipping charges for exchanges resulting from our error, including damaged or incorrect products.
• For all other cases, shipping charges are non-refundable.

6. Order Cancellation

Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation requests will not be accepted.